1.What is Verified by Visa?
Verified by Visa is a unique service that uses personal passwords or identity information to help protect Visa card numbers against unauthorized use. Once activated your Visa card number cannot be used for online purchases without your personal password. Verified by Visa is available for most Visa cards from participating financial institutions.
2.Why should I sign up for Verified by Visa?
Verified by Visa provides an extra level of protection for online shopping. Visa always protects its cardholders against unauthorized use, but Verified by Visa helps to prevent unauthorized use online before it can happen.
3.I am not an Internet expert. How easy is Verified by Visa to use?
Verified by Visa is quick and easy to use. When you submit an order through our payment gateway BilltoBill, a Verified by Visa window will appear. If you have not activated your Visa card, simply complete the authentication information requested by your card issuer and create a password. After your Visa card is activated, you just enter your password, submit, and you're done.
4.I share the same card number with other family members. How does Verified by Visa work for all of us?
Whether you and your family members share the same password will be determined by your Visa member bank. Some member banks require everyone on your Visa account to activate their individual card and create a personal Verified by Visa password. Other member banks activate the card for you, in this case, all account holders use the same password.
5.Can I use Verified by Visa from any computer?
Yes. One of the great advantages of Verified by Visa is that it can work with just about any PC with an Internet connection. There is no special software to install. Once you activate your card, you simply shop as you usually do. Your Visa card number is automatically recognized at checkout. Be sure that Cookies and JavaScript are enabled and that pop-up killers are disabled on your computer.
6.How do I activate my card?
Click Activate Now and follow the steps outlined.
7.How do I know activation is secure and safe?
Personal and payment card information is transmitted using a high level of encryption (SSL), and is stored on a secure server behind a firewall to protect against unauthorized access.
8.What are the Verified by Visa password requirements (number of characters, numbers, upper case, etc.)?
Password requirements are determined by each Visa card issuer/member bank. Contact your Visa card issuer to learn more about their password requirements.
9.Can I activate more than one card?
Yes, you may activate all of your Visa cards, as long they were issued by participating financial institutions and Verified by Visa is available.
10.I received notice from my Visa card issuer that my card has been activated in Verified by Visa. What does this mean?
Some Visa card issuers provide additional security by initiating activation for cardholders. Just follow the instructions provided by your card issuer and start shopping with added safety and confidence. .
11.I use IE 5.5. Why can't I verify security certificates on secure pages?
There is a known bug that prevents recognition of secure certificate strings in Internet Explorer version 5.5. For a full explanation and software download to fix the bug, visit the Microsoft Web site at http://www.microsoft.com/windows/ie/downloads/critical/q299618/default.asp
12.How do I shop with Verified by Visa?
When you pay with your Visa card, the Verified by Visa service is automatically extended to you through our payment gateway BilltoBill. After you submit your order, a Verified by Visa window will appear. Your card issuer will display an authentication page. You will enter identity information or your password and click submit. Your identity will be verified and the purchase process will proceed.
13.Once I activate my card, will I use my password wherever I shop?
You'll use your Verified by Visa password only at participating online stores.
14.How will online stores know that my card is activated?
Whenever you use your activated card to pay at participating online stores, your Visa card number will automatically be recognized and the Verified by Visa password window will appear. Your password will be required to complete your purchase.
15.What if I forget my password?
If you forget your password, click “Forgot your password” on the Verified by Visa password window and follow the instructions provided by your Visa card issuer.
16.What is the password hint?
If you have one, a password hint can help you to remember your password if you forget or lose it.
17.What is a Personal Message?
Your Personal Message appears in your password screen when you make purchases. When the Verified by Visa window appears during the purchase process you should always check to see that your Personal Message appears correctly. This confirms that it's an authentic Verified by Visa window.
18.I have a software pop-up killer installed on my computer. Will Verified by Visa work for me?
Many participating online stores have implemented Verified by Visa so that your Verified by Visa password window will appear in a pop-up, or new browser window. If you have software installed on your computer that automatically closes browser windows that are not generated by you, then this may also prevent your Verified by Visa password window from appearing. You will need to disable the pop-up killer software when you make purchases at participating online stores.
19.What should I do if I suspect that someone has my password or has used it to make a fraudulent purchase?
If you ever suspect that a fraudulent purchase has been made with your Visa account, contact your Visa card issuer immediately. Always be sure to keep your password safe.
20.Will Visa's Zero Liability policy cover me if someone uses my password to make a purchase using Verified by Visa?
The Zero Liability policy protects you against the unauthorized use of your Visa card. For further details about the Zero Liability policy and Verified by Visa contact the financial institution that issued your Visa card.
21.While I was making a purchase online, I was notified that my card has been activated in Verified by Visa. What does this mean?
Some Visa card issuers provide additional security by initiating activation for cardholders. Just follow the instructions provided by your card issuer to shop at participating online stores with added safety and confidence.
|
